Send us a message

Get in touch

Billing questions, subscription issues, technical problems, programme queries, or anything else — fill in the form and we will get back to you.

Prefer email directly? support@shutterleague.com

What to include

Billing or refund request

Include your registered email address and the date of charge. See our Refund Policy for full details.

Image integrity appeal

Include your username and image ID. If you have your original RAW file or camera roll metadata, attach it. We review within 14 days.

Technical issue or bug

Include your browser, device, and a screenshot if possible. We take platform issues seriously and respond fast.

Brand sponsorship enquiry

Tell us about your brand and the kind of challenge or programme you would like to sponsor. We will respond with our media pack.

Common questions

How do I cancel my subscription?

Log in, go to your Dashboard, and click "Cancel subscription" in the subscription panel. No email needed. Access continues until the end of your billing period. See our Refund Policy for details.

I was charged but my subscription is not active.

Use the form above — select "Billing or refund request" and include your registered email and payment reference. We will resolve it within 2 working days.

My image was flagged as AI-generated but it is not.

Use the form above — select "Image integrity appeal" and include your username and image ID. Attach your original RAW file or camera roll metadata if you have it. We review all appeals.

How do I delete my account?

Use the form above — select "Account deletion request". We will confirm deletion within 5 working days. Note that uploaded programme images may be retained for integrity record-keeping per our Terms & Conditions.

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